Return and shipping

Return 

 

Dear Customers,

Due to Covid-19, we really can not take any returns for masks that are used or  breathed through. We sincerely hope for your understanding. Before you return your masks, please contact us first: sales@betterlifemart.com.

Returnable: All masks which are unopened are accepted for 100% refund, no restocking fee. All returns should be sent back within 30 days in the new and unopened original 3M package. Customers pay the return shipping cost.

Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

If you paid by PayPal,  the refund will directly go to your PayPal account. 

For International orders, If you cancel your order before shipping, you can get a full refund. Please contact us first to check your shipping status: sales@betterlifemart.com;  If you cancel your order after shipping or return your products, we do not refund for the international  shipping or freight charges on any international orders or returns.

 

Shipping 

Orders will be shipped via DHL, UPS, FedEx, or USPS.  The masks shown in stock on our website will be shipped out immediately after our customer places the order. Shipping time is around 2-5days. Normally, our clients get their shipped order within 3 days. Everything is shipped from our Nevada warehouse.  All our masks are shipped free within the United states.

For International orders: shipping time depends on which international shipping service you chose. Overseas additional shipping cost with International shipping discounts.

 If the product is not in stock, the lead time is around 5 days. 

 

 

Reminder for international shipping : if USPS  does not serve your country during COVID-19 pandemic, please choose other carriers: UPS, DHL, FedEx 

 

Notice from USPS 

https://about.usps.com/newsroom/service-alerts/international/welcome.htm
 

International service disruptions

International Mail Service Suspensions

Updated: Sept. 7, 2021

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.

 

Suspension Due to Unavailability of Transportation

Afghanistan

French Guiana

Mongolia

Tajikistan

Australia *

Guadeloupe

Reunion (Bourbon)

Timor-Leste

Bhutan

Laos

Saint Pierre and Miquelon (Miquelon)

Turkmenistan

Brunei

Liberia

Samoa

Yemen

Cuba

Martinique

South Sudan

 

Eritrea

Mayotte

Syria

 

Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

*Australia’s service disruptions affect First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets and International Surface Air Lift® (ISAL®) packets only.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, other than GXG:

Postal Service employees endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form:

The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form:

Either:

  • The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or
  • The sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Global Express Guaranteed® Service Suspensions and Disruptions

Effective August 2, 2021, the Postal Service is temporarily suspending international mail acceptance of Global Express Guarantee® (GXG®) to the following destinations.

Suspension of Global Express Guaranteed Service

Brunei

East Timor

Vietnam

China

Norfolk Island

 

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

Priority Mail Express International® Temporary Guarantee Suspension

Effective March 23, 2020, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.

 

 Changes to or cancellations of order

If you change your mind about your purchase, you have the option to cancel or change your order before shipment.  If you cancel your order before shipping, you can get a full refund. Please contact us via email  sales@betterlifemart.com for  your order shipment status first.