Terms of service

Return and refund policy

 

Dear Customers,

Due to Covid-19, we really can not take any returns for masks that are used or  breathed through. We sincerely hope for your understanding. Before you return your masks, please contact us first: sales@betterlifemart.com.

Returnable: All masks which are unopened are accepted for 100% refund, no restocking fee. All returns should be sent back within 30 days in the new and unopened original 3M package. Customers pay the return shipping cost. We accept  the return if  our product has a defect, or we shipped the wrong product  which was not the client ordered.

According to CDC safety regulations during Covid pandemic, for protecting our customers we do not sell returned products to our customers,  We only sell complete new 3M masks to our clients.

Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

If you paid by PayPal,  the refund will directly go to your PayPal account. 

For International orders, If you cancel your order before shipping, you can get a full refund. Please contact us first to check your shipping status: sales@betterlifemart.com;  If you cancel your order after shipping or return your products, we do not refund for the international  shipping or freight charges on any international orders or returns.

 Shipping and handling 

Orders will be shipped via DHL, UPS, FedEx, or USPS.  The masks shown in stock on our website will be shipped out immediately after our customer places the order. Shipping time is around 2-5days. Normally, our clients get their shipped order within 3 days. Everything is shipped from our  warehouse.  All our products are shipped free within the United states USA  except  Hawaii. Hawaii clients pay additional shipping cost.

For International orders: shipping time depends on which international shipping service you chose.  Overseas additional shipping cost with International shipping discounts.

 

If the product is not in stock, the lead time is around 5 days. 

Reminder for international shipping : if USPS  does not serve your country during COVID-19 pandemic, please choose other carriers: UPS, DHL, FedEx 

 

Notice from USPS 

https://about.usps.com/newsroom/service-alerts/international/welcome.htm
 

International service disruptions

International Mail Service Suspensions

Updated: Sept. 7, 2021

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.

 

Suspension Due to Unavailability of Transportation

Afghanistan

French Guiana

Mongolia

Tajikistan

Australia *

Guadeloupe

Reunion (Bourbon)

Timor-Leste

Bhutan

Laos

Saint Pierre and Miquelon (Miquelon)

Turkmenistan

Brunei

Liberia

Samoa

Yemen

Cuba

Martinique

South Sudan

 

Eritrea

Mayotte

Syria

 

Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

*Australia’s service disruptions affect First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets and International Surface Air Lift® (ISAL®) packets only.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, other than GXG:

Postal Service employees endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form:

The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form:

Either:

  • The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or
  • The sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Global Express Guaranteed® Service Suspensions and Disruptions

Effective August 2, 2021, the Postal Service is temporarily suspending international mail acceptance of Global Express Guarantee® (GXG®) to the following destinations.

Suspension of Global Express Guaranteed Service

Brunei

East Timor

Vietnam

China

Norfolk Island

 

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

Priority Mail Express International® Temporary Guarantee Suspension

Effective March 23, 2020, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.

 

 

 

 Changes to or cancellations of order

If you change your mind about your purchase, you have the option to cancel or change your order before shipment.  If you cancel your order before shipping, you can get a full refund.. Please contact us via email  sales@betterlifemart.com for  your order shipment status first.


Payment 

All payments are handled by PayPal or Shopify payments.

   Accepted payments

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.


Tax

All our store products , Customers do not need to pay tax 


The Privacy Policy 

Better Life Mart takes your privacy seriously, Your privacy is important to us. 

You may give us your information when you:

  • Purchase our products;
  • Create a user account on our website;
  • Subscribe to our publications;

Our shopify store security system protects  your information

  Our store Better Life Mart  powered by Shopify is PCI compliant by default so you can keep payment info and your personal information  safe. Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. Feel protected with every transaction.



 

Notice for Healthcare Professionals Regarding Prescription-Only and Restricted Sale Medical Products

 

At Better Life Mart, we are committed to upholding the highest standards of safety and compliance for all our products. To ensure this, certain items classified as Prescription-Only or Restricted Sale Medical Products are available exclusively to healthcare professionals and entities.

 

Healthcare Professional Verification Requirement:

 

To purchase these specialized products, we require proof of professional status or healthcare entity credentials. This verification process is in place to ensure that such medical products are procured and utilized by qualified individuals and organizations in the healthcare field, maintaining the integrity and safety of patient care.

 

How to Provide Your Verification:

 

  1. Submit Documentation: Please provide your professional license, certification, or other relevant credentials and related documents that verify your status as a healthcare professional or healthcare entity. 

 

  1. Review Process: Our team will review your submitted documentation to confirm your eligibility. This process is crucial for compliance with healthcare regulations and standards.

 

  1. Order Processing: Upon successful verification, your order will be processed. We strive to make this process as efficient as possible to ensure timely access to necessary medical products.

 

We appreciate the understanding and cooperation of the healthcare community in adhering to these requirements. Our goal is to support healthcare professionals in providing the best care with the right tools and resources.

 

Should you have any questions or need assistance with the verification process, please do not hesitate to contact our customer support team. We are here to help and ensure a smooth and compliant purchasing experience.

 

Thank you for choosing Better Life Mart for your healthcare supply needs. Together, we can ensure the highest standards of care and safety.