Terms of service

Return and refund policy

 

Dear Customers,

Due to Covid-19, we really can not take any returns for masks that are used or  breathed through. We sincerely hope for your understanding. Before you return your masks, please contact us first: sales@betterlifemart.com.

Returnable: All masks which are unopened are accepted for 100% refund, no restocking fee. All returns should be sent back within 30 days in the new and unopened original 3M package. Customers pay the return shipping cost. We accept  the return if  our product has a defect, or we shipped the wrong product  which was not the client ordered.

According to CDC safety regulations during Covid pandemic, for protecting our customers we do not sell returned products to our customers,  We only sell complete new 3M masks to our clients.

Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

If you paid by PayPal,  the refund will directly go to your PayPal account. 

 Shipping and handling 

Orders will be shipped via DHL, UPS, FedEx, or USPS.  The masks shown in stock on our website will be shipped out immediately after our customer places the order. Shipping time is around 2-5days. Normally, our clients get their shipped order within 3 days. Everything is shipped from our  warehouse.  All our products are shipped free within the United states USA  except  Hawaii. Hawaii clients pay additional shipping cost.

 

If the product is not in stock, the lead time is around 5 days. 

 

 

 

 Changes to or cancellations of order

If you change your mind about your purchase, you have the option to cancel or change your order before shipment.  If you cancel your order before shipping, you can get a full refund.. Please contact us via email  sales@betterlifemart.com for  your order shipment status first.

Payment 

All payments are handled by PayPal or Shopify payments.

   Accepted payments

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

Tax

All our store products , Customers do not need to pay tax 

The Privacy Policy 

Better Life Mart takes your privacy seriously, Your privacy is important to us. 

You may give us your information when you:

• Purchase our products;
• Create a user account on our website;
• Subscribe to our publications;

Our shopify store security system protects  your information

  Our store Better Life Mart  powered by Shopify is PCI compliant by default so you can keep payment info and your personal information  safe. Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. Feel protected with every transaction.

 

Notice for Healthcare Professionals Regarding Prescription-Only and Restricted Sale Medical Products

 

At Better Life Mart, we are committed to upholding the highest standards of safety and compliance for all our products. To ensure this, certain items classified as Prescription-Only or Restricted Sale Medical Products are available exclusively to healthcare professionals and entities.

 

Healthcare Professional Verification Requirement:

 

To purchase these specialized products, we require proof of professional status or healthcare entity credentials. This verification process is in place to ensure that such medical products are procured and utilized by qualified individuals and organizations in the healthcare field, maintaining the integrity and safety of patient care.

 

How to Provide Your Verification:

 

1. Submit Documentation: Please provide your professional license, certification, or other relevant credentials and related documents that verify your status as a healthcare professional or healthcare entity. 

 

2. Review Process: Our team will review your submitted documentation to confirm your eligibility. This process is crucial for compliance with healthcare regulations and standards.

 

3. Order Processing: Upon successful verification, your order will be processed. We strive to make this process as efficient as possible to ensure timely access to necessary medical products.

 

We appreciate the understanding and cooperation of the healthcare community in adhering to these requirements. Our goal is to support healthcare professionals in providing the best care with the right tools and resources.

 

Should you have any questions or need assistance with the verification process, please do not hesitate to contact our customer support team. We are here to help and ensure a smooth and compliant purchasing experience.

 

Thank you for choosing Better Life Mart for your healthcare supply needs. Together, we can ensure the highest standards of care and safety.